Shipping

To arrange pick-up of a product in store, please contact hello@miathomasaesthetics.com.au directly.

From the date the order is received, please allow two business days for processing and handling. At this stage we are only able to offer shipping within Australia.

All orders are shipped via Australia Post, and tracking numbers will be sent via email after processing.

Delivery costs

For orders over $100
Standard shipping - free
Express post - $6.95

For orders under $100
Standard shipping - $10
Express post - $16.95

Returns & Refunds

Change of Mind
For change of mind returns, you will be responsible for all shipping charges, both to return the original product and to ship the new product to you. You must notify us within 24 hours of receipt for a change of mind refund or replacement to apply. We do not accept change of mind returns for sale items.

• Products returned must be in 'as-new' condition. This means you have not opened or used the product, the packaging is intact and not damaged.

• Please return items using Signature on Delivery as we will not be held responsible for missing items.

• Once we receive the change of mind product, we will process the refund or supply replacement. 

Damaged or Incorrect Products
Whilst we do our best, unfortunately mistakes can happen. You must notify us within 24 hours of receiving a damaged or incorrect product for a refund or replacement to apply.

• We require photos as proof of the damage or incorrect product so our team can assess and authorise the return. 

• We will supply a Reply Paid address but you are responsible for any additional packaging.

• Once we receive the damaged or incorrect product, we will process the refund or supply replacement.